All guests arriving by cruise ship or staying downtown will meet at the “Peratrovich Plaza” near the downtown Juneau Public Library. This is in the middle of the Port of Juneau, just a few minutes walk North of the Mt. Robert’s Tramway and the drop off for the AJ Dock Shuttle. Please contact us if you arrive at the AJ Dock within 30 minutes of the trip departure, or if you are staying at a hotel outside of downtown Juneau.

Guest who are driving themselves should meet at Ward Air’s office for outfitting. Guests staying outside the central downtown area should please contact us to arrange their pick up.

• Warm clothing in layers. Bear viewing is a mostly sedentary activity, and Coastal Alaska is a cool wet environment.
• Your own rain gear and waders/rubber boots if you have them (not required).
• A camera with a good zoom and an extra battery (not required).
• Any medications that you need daily.

• To secure bookings and acquire your permits, we need a payment in full at the time of booking. We recommend booking early as our trip availability is extremely limited.
• We will gladly work with you to reschedule if needed. The more notice you can give us the better!
• If you need to cancel your trip entirely, this is our cancellation policy:
  • For cancellations 60+ days before your trip: a full refund minus a $100 per person non-refundable permit fee
  • For cancellations 59-30 days before: a 50% refund of the cost of your trip
  • Cancellations less than 30 days before your trip are non-refundable
• If we cancel your trip for any reason (including minimum group numbers or unsafe weather), guests will receive a full refund minus a $100 per person non-refundable permit fee.

• Bear sightings at Pack Creek are highly likely, but never guaranteed — this is real Wilderness Alaska.
• Our 5–6 hour trip duration may run slightly longer depending on weather and floatplane scheduling. We always work with guests to accommodate timing needs, and additional time in the field typically enhances the experience.
• Trip times are influenced by Juneau’s daily port schedule. Morning departures often allow for a longer Pack Creek bear viewing experience than afternoon trips. If your group requires a modified schedule, please contact us and we will do our best to accommodate.
• Pack Creek is a true wilderness setting within the Kootznoowoo Wilderness, with no facilities or shelter at the viewing areas. We follow all Leave-No-Trace Principles and pack out everything we bring in.
• Our trips operate in all safe weather conditions, and guests must dress for variable coastal weather. Bear viewing at Pack Creek is often better on cool, overcast days than on warm sunny ones.

• The minimum age for our group trips is 12 years old. The minimum age for a private trip is 8.
• Our small aircraft have a per passenger weight limit of 250lbs (113kg) per seat. There is a $300 per person charge for guests over this limit.
• Guests must be able to walk 2 miles over uneven and sometimes slippery ground to reach the viewing areas. Guests who need special accommodation should consider a private trip.
• We keep strict control over all food and scented items. Please limit the scented items you bring, and please let us know about all of them.
• Each guest is limited to one backpack each. You must be able to easily carry everything you bring with you.
• All guests must agree to follow the guide’s directions at all times.
• Guests must disclose all pertinent medical history and bring any required medications.
• All guests must sign a liability waiver before departing.
• Due to weather and variations in flight schedules caused by weather delays, it is strongly recommended that you do not schedule other tours on the same day as our bear viewing trips.